Highlights/telecoms

Internet, Science and Technology, Society

Complaints against telecoms increase 44% in six months

Canadians lodged 44 per cent more complaints against telecommunication providers in the second half of 2018, most often about mobile phone service, followed in order by internet, television and landline phone. The biggest number of complaints involved incorrect charges and» 

Internet, Science and Technology, Society

Yes, consumers need more protection from telecoms, says regulator

Following a litany of complaints and an in-depth report by the public broadcaster, Canada’s broadcast regulator confirmed it “has found evidence of misleading or aggressive sales practices by certain telecommunications service providers.” The CRTC concluded that more needs to be» 

Internet, Science and Technology, Society

Telecom and TV complaints soar

Canadian telecom and television customers complaints increased 57 per cent in 2017-18 over the previous year. A private-sector body mandated to resolve disputes between providers and customers said there were 14,272 complaints from customers who could not get satisfaction by»