Air Canada has been ordered to better compensate passengers bumped off flights but consumer advocates say that’s only one small step in protecting the rights of air passengers. The airline often overbooks its flights and then compensates passengers who cannot get a seat $100 cash or a $200 voucher for travel within North America.
That compensation is unreasonably small ruled the Canadian Transportation Agency on Tuesday, saying instead compensation should start at $200, then increase depending on the length of delay. Air Canada has 30 days to responds to the recommendation.
European airlines pay between $170 and $800 to passengers who are bumped. That’s in addition to giving them a ticket refund or alternative flight.
Canadian airlines are regulated by their own rules and consumers are not satisfied. Twice consumer advocates have attempted to create a passenger bill of rights to legislate how airline passengers are treated but they have failed.
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