Canada’s Auditor General Michael Ferguson says there is no overall strategy in delivering Canadian government services via the Internet. He was testifying before a House of Commons committee Monday (February 24) studying Chapter Two of his Fall report which focussed on Access to Online Services.
In his report he had also written: “We concluded that few of the online services offered to Canadians by departments are client focused.”
In his appearance before the House of Commons Standing Committee on Public Accounts he expanded on his report and was questioned by Members of Parliament.
RCI’s Wojtek Gwiazda has a report.
ListenMore information:
Auditor General Fall Report – Chapter 2—Access to Online Services – here
House of Commons committee testimony (audio/video) – here
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