In Cape Breton, Nova Scotia, Karen MacDonald was unable to run her business because of the cellphone outage.

In Cape Breton, Nova Scotia, Karen MacDonald was unable to run her business because of the cellphone outage.
Photo Credit: Nic Meloney/CBC

Cellphone outage hit swaths of Atlantic Canada

Technology is great until it fails and you realize much you depend on it. A cut cable caused massive cellphone and some landline outages in Canada’s four eastern-most provinces today. It started at 11:20 am local time and made it difficult for people to access the emergency 911 line.

People who needed to contact police, paramedics or firefighters were asked to use landlines or to come to police or fire stations. Some off-duty emergency workers called back to work to serve people coming in and to make it easier for dispatchers to reach them.

Many flights were delayed in eastern Canada and people had to wait to be checked in manually.
Many flights were delayed in eastern Canada and people had to wait to be checked in manually. © Andrew Brown/CBC

Airlines were affected and there were several delays at airports in the region. Reporting from the Halifax airport, CBC’s Julian Brown described the situation as “pandemonium,” with long lines of people waiting to sort out their flights.

Although the problem involved a Bell cable, several other telecoms use the same infrastructure and were affected too.

Some service was restored by 2:45pm but it was not known how long it would take for everything to get back to normal.

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